Maggy Macharia
Customer Experience Manager
Her role is crucial in ensuring smooth and efficient operations within the firm. With a focus on enhancing client satisfaction, Maggy facilitates timely communication between clients and advocates, manages client relations, and fosters new business development opportunities.
She greets and assists clients, handles incoming phone calls, manages mail correspondence, and directs inquiries to the appropriate experts within the firm. Maggy proactively follows up with clients regarding appointments and ensures the team meets their turnaround times.
Additionally, she plays a key role in maintaining the overall office functionality, ensuring that refreshments are always available for everyone. With her exceptional organisational skills and client-centric approach, Maggy contributes significantly to clients' success and positive experiences at MMS.